Do you have a Question?
Frequently Asked Questions About Mopar Vehicle Protection plans. Whether you already have a Mopar extended warranty or want to purchase one, you may find answers to many of your questions here. While we´ve strived to answer questions below as accurately as possible, please refer your provisions booklet for definitive answers. If you have a question that is not answered below, give us a call. We answer questions all day long and will be happy to answer your´s.
Is this a real factory backed extended warranty?
Yes, as a franchised dealer, we are authorized to sell Mopar Vehicle Protection plans backed by Chrysler LLC, for Chrysler, Dodge, Jeep and Ram vehicles.
Why are your prices so much less than my local dealer?
Since we sell to a national market, instead of just to our local market, we are able to offer volume pricing to our customers.
Can I buy an extended warranty for my vehicle if I didn't purchase it from you?
Yes, ChryslerWarrantys.com can provide a policy for almost any vehicle that is less than 10 years old and has less than 125,000 miles, regardless of where you purchased the vehicle.
What if I am the second owner of the vehicle, will I still qualify?
Yes, it doesn't matter how many owners there have been, as long as the vehicle qualifies by age and mileage.
Is there any benefit to buying an extended warranty while still under warranty?
As with any other product, service contracts are subject to inflationary price increases. By purchasing a Chrysler extended warranty now, you can lock-in at today's cost. Plus, you may be entitled to benefits in addition to the basic factory Chrysler warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection and lost key retrieval.
When can I purchase Mopar Vehicle Protection?
New Vehicle plans can be purchased anytime within 4 years and 48,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner). Surcharges may apply after 1 year or 12,000 miles.
Certified Pre-Owned plans can be purchased on Chrysler, Dodge and JeepÂ® vehicles with an active, Certified Pre-Owned Limited Warranty and an odometer that reads less than 75,000 miles. Lifetime plans for Certified Pre-Owned Vehicles must be purchased within 4 years and 48,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner).
Traditional Pre-Owned Vehicle plans can be purchased on vehicles that are no more than 10 model years old and with an odometer that reads less than 125,000 miles. Your dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.
Most â€“ but not all â€“ Convenience and Maintenance (non-mechanical) plans can be purchased on vehicles that are no more than 10 model years old and with an odometer that reads less than 125,000 miles. Some Convenience and Maintenance (non-mechanical) plans have specific enrollment rules. Please visit your local dealer for details.
Do you offer an interest-free payment plan?
We do not offer payment plans. We offer low prices instead. Since we do not inflate our prices to hide the cost of the payment plan, we can pass the savings on to you. Think of it as "no frills" pricing.
Do you offer plans to Florida residents?
Florida pricing is regulated. Plans sold to anyone that uses a Florida address must be sold at the full retail price by a Florida dealer. If you have an address that you could use to register the plan outside of Florida, you could do so and save hundred$ off of Florida pricing.
What documentation will I receive upon the purchase of Mopar Vehicle Protection?
When you purchase genuine Mopar Vehicle Protection from a Chrysler, Dodge or Jeep dealer, you will receive a personalized plan provision in the mail about 3 weeks later. The plan provision will provide a detailed description of the benefits, coverage, terms and conditions of your plan. You can obtain a copy of your personalized plan provisions from the My Current Plan section of www.moparvehicleprotection.com
. If you don't receive your plan provisions in the mail or it's not available from My Current Plan, call Mopar Vehicle Protection at 1-800-521-9922 and we'll send you another copy.
When does coverage under my Chrysler extended warranty begin and end?
Mopar Vehicle Protection is offered with a wide variety of time and mileage terms, typically up to 7 years and 100,000 miles. Lifetime plans have no time limit on mechanical coverage, but only for the original owner; they are not transferable unless required by state law.
New Vehicle plan coverage and Certified Pre-Owned Vehicle plan coverage begin on the vehicle's warranty start date (the date the vehicle was delivered to its original owner) and at zero miles. This coverage does not begin upon expiration of the new vehicle warranty. .
For example: Your vehicle's warranty start date is July 1, 2012 and the odometer reads 10,000 miles. You purchase a 5-Year / 60,000-Mile Maximum Care plan on November 1, 2014. Your coverage starts on July 1, 2012 and expires on July 1, 2017 or when your odometer reads 60,000 miles, whichever occurs first. .
Traditional Pre-Owned Vehicle plan coverage and most â€“ but not all â€“ Convenience and Maintenance (non-mechanical) coverage begin on the date and mileage when you purchase the plan. .
For example: If you have a 2009 Chrysler vehicle with 50,000 miles on the odometer and on August 1, 2014, you purchase a 2-Year / Unlimited Mileage traditional Pre-Owned plan. Your coverage starts on August 1, 2014 and expires on August 1, 2016.
How do I obtain Plan Service under my Chrysler extended warranty?
Chrysler extended warranty plans are honored at all Chrysler, Dodge of Jeep dealerships in the United States, Canada or Mexico. You should always contact the nearest dealer for warranty assistance.
What is the difference between the original Warranty and a Service Contract?
Your original Warranty is given to you by the Manufacturer and protects the vehicle against product defects for a certain amount of time or mileage. A Chrysler service contract is even more protection that you can purchase that provides you with coverage for specific components that goes past the Manufacturer's Warranty period and extends vehicle protection for the certain amount of time and mileage that you can select. Terms such as Chrysler extended warranty, Dodge extended warranty and Jeep extended warranty are used interchangeably with the term service contract within this site.
Questions About Coverage
Do Lifetime plans cover everything for the life of the vehicle?
Lifetime plans provide mechanical repairs for the covered components listed in your personalized plan provisions, but they do not include wear items like brakes or tires. Non-mechanical benefits like first day rental, rental allowance, roadside assistance, towing allowance and trip interruption benefits expire at 7 years or 100,000 miles, whichever comes first. Lifetime plans cover only for the original owner; they are not transferable unless required by state law.
Does Mopar Vehicle Protection duplicate any warranty coverage?
Mopar Vehicle Protection does not duplicate any manufacturer's warranty coverage. It extends your coverage once your vehicle warranty expires. Our plans also include benefits that are not typically covered by a manufacturer's warranty, for example $1000 Trip Interruption Protection to cover the cost of lodging, meals and car rental if you are stranded while traveling more than 100 miles from home.
Questions About Maintenance & Repairs
What is my responsibility under the terms of my Chrysler extended warranty?
Your responsibility is to properly operate, care for, and maintain your vehicle. All information regarding these subjects can be found in the Owner's Manual supplied by the Manufacturer. You should retain all receipts regarding care and maintenance of your vehicle so as to avoid any misunderstanding as to whether the maintenance services were performed as specified in the manufacturer's owners manual.
Is Mopar Vehicle Protection accepted at all Chrysler, Dodge, Jeep and Ram dealers?
Yes. Mopar Vehicle Protection is accepted at all Chrysler, Dodge, Jeep and Ram dealers throughout the United States (including Guam and Puerto Rico), Canada and Mexico.
If I am not near a Chrysler, Dodge or Jeep dealer, can I go elsewhere for repairs?
Yes, but you or the repair facility must contact MoparÂ® Vehicle Protection at 1-800-521-9922 so we can authorize any repairs before they are started and provide you with an authorization number. When the repairs are complete, please submit a reimbursement request with the following information:
- A brief note explaining the reimbursement request
- The original paid repair invoice. Please keep a copy for your records.
The invoice must include the following information:
- Customer name and address
- Vehicle Identification Number (VIN)
- The authorization number obtained from our office
- Repair date
- Vehicle mileage at the time of repair
- Description of services performed
- Labor and parts cost
Please mail your request for reimbursement to:
Mopar Vehicle Protection
P.O. Box 2700
Troy, Michigan 48007-2700
Will I need to pay a deductible for covered repairs?
Yes, but only if your plan requires it. You only pay the deductible on a per visit basis, not per repair item.. Depending on local laws, it may be necessary to pay local or state taxes in addition to the deductible.
Do you ever use used or "like kind and quality" parts for covered repairs?
Mopar Vehicle Protection does not allow used or "like kind and quality" parts for plan repairs. Cheap substitutes are not allowed.
How do I submit for claim reimbursement under my service contract?
In the event you require plan service from other than an authorized Chrysler, Dodge, Plymouth or Jeep dealer. Your claim must be authorized by our office before the repairs being performed, and be submitted to our office with in 90 days of the repair date. You may contact us at 1-800-521-9922.
Roadside Assistance & Rental Coverage
What does Roadside Assistance cover?
"Sign-and-Go" Roadside Assistance is included with most of our mechanical coverage, like Maximum Care and Added Care Plus, and many of our other plans. Where applicable, Roadside Assistance covers flat tire changes (with your good spare), battery jump, out-of-gas fuel delivery (2 gallons maximum) lockout service and many other emergency conditions. For more information, call our Roadside Assistance Hotline at 1-800-521-2779. Roadside Assistance is provided by Cross Country Motor Club.
How can I be reimbursed for Roadside Assistance Claims?
At the time of occurrence you must call Chrysler at 800-521-2779. Reimbursement for pre-authorized claims can be paid to you directly from Chrysler. You can call for instructions.
How long does it take for Roadside Assistance claim reimbursement?
Claim reimbursements requests are generally processed in about 60 days.
How many days of rental are included with Mopar Vehicle Protection?
A car rental allowance is included with most of our mechanical coverage, like Maximum Care and Added Care Plus, and many of our other plans. Where applicable, car rental allowance will cover rental charges up to $35 per day for 5 days, for a maximum charge of $175 per repair occurrence. There is no limit to the number of occurrences.
How can I obtain a rental vehicle?
You must obtain a Rental vehicles from a Licensed Rental Agency or an authorized Dealer. Rental coverage is subject to local and state laws and policies of the rental agency.
How do I change my address?
You may contact the dealer where you purchased your Mopar Vehicle Protection or send your change request to:
Mopar Vehicle Protection
Administrative Services Department
P.O. Box 2700
Troy, MI 48007-2700
Please allow 30 days for changes to be processed.
How do I change my coverage or my deductible?
If you wish to increase your level of coverage (for example, switching from Added Care Plus to Maximum Care) extend your time or mileage terms and/or change your deductible, you may do so by visiting the dealer where you purchased your Mopar Vehicle Protection. If this is not possible, please call Mopar Vehicle Protection at 1-800-521-9922 for further information.
New Vehicle plans may be changed within 4 years and 48,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner).
Traditional Pre-Owned Vehicle plans may be changed within 90 days of plan purchase.
How do I transfer my Mopar Vehicle Protection?
In most, but not all, cases remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 option transfer fee will be applied (in most states). Lifetime coverage is not transferable unless required by state law. Your personalized plan provisions describe the transfer rules applicable to your plan and the transfer fee in your state. If you have financed your MoparÂ® Vehicle Protection, the plan needs to be paid in full before you can transfer it.
A factory warranty transfer fee may also apply. To transfer the Powertrain Limited Warranty, you must have an authorized Chrysler, Dodge or JeepÂ® dealer process a Transfer of Coverage Application for you. The cost for this service is $150 payable to the dealer. You must apply for this transfer within 30 days from the date you buy the vehicle from the previous owner.
We recommend that you take your personalized plan provisions and the completed transfer form to your Chrysler, Dodge or JeepÂ® dealer and they will assist you with the transfer.
If this is not possible, please complete and sign the transfer portion of your plan provisions. Transfer requests need to be signed by the person to whom the plan provisions were originally issued, and they need to be received by Mopar Vehicle Protection within 60 days of the ownership change.
Please mail the completed transfer form with the transfer fee to:
Mopar Vehicle Protection
P.O. Box 2700
Troy, MI 48007-2700
How do I cancel my Mopar Vehicle Protection?
If you are the original purchaser of the Plan, and coverage under the Plan has not expired or been terminated, you may cancel if you have not authorized transfer of Plan coverage to a new owner. To cancel the Plan you may take your Plan to any Dealer. The Dealer will contact us to request termination of your contract.
If your Vehicle is repossessed or rendered a total loss and your Plan was financed with your vehicle, your rights under this Plan transfer to the lienholder. The lienholder is then responsible or requesting termination of the Plan through the Dealer where the Plan was purchased. If the Plan was not financed, any refund due will be paid to you by check in your name from Chrysler Group.
If there is no Dealer in your area, mail your cancellation request along with your Plan Provisions, proof of payoff and current mileage on the Vehicle to:
Mopar Vehicle Protection
P.O. Box 2700
Troy, MI 48007-2700
Please specify the Option Code(s) you wish to cancel. Option codes can be found on the first page of this document below Option Description.
On cancellation requests received* within the first 60 days from the original purchase date of the Plan, you will be refunded the full amount you paid for the Plan, provided no claims have been paid against the Plan. In the event claims have been paid, or requests received* after 60 days, your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for time or mileage used, whichever is greater, less a $75 cancellation fee.
We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the Vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, (d) non-payment of premium or (e) the Vehicle is registered outside of the of the United States, Guam, and Puerto Rico. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid.
*Requests Received - The cancellation refund will be based on the date we receive written notification of the cancellation request.
A cancellation refund check will be made payable and issued to you if no lien exists. Whenever a lien exists, the cancellation refund check will be made payable and issued to the lienholder.
Note: Plans sold beyond 12 months or 12,000 miles from the Vehicleâ€™s original in-service date have a surcharge applied to the Plan cost. $150 of the applicable surcharge is non-refundable after 60 days from the Plan sale date. This statement does not apply to Arizona, California, Florida, Nevada, New Hampshire, Puerto Rico and Washington.
Can I extend or renew my Mopar Vehicle Protection plan?
Yes, depending on your existing coverage. Please give us a call us at (888)-918-9840 to determine if you are eligible to extend your existing coverage.